Direct Connect

Free Turn online interest from web and marketplaces into live calls with smart routing
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Don’t let fresh interest go cold in a shared inbox. Direct Connect turns a submission into a conversation by bridging prospects to your team the moment they raise their hand. Connect your forms, chat widgets, landing pages, and marketplace listings to one centralized flow. Use native connectors or a simple webhook to pull in custom sources. Map fields once, choose the queues that should receive which request types, and set operating hours and holidays. From there, a submitted form triggers an immediate call sequence: it rings your team, provides context, and, when accepted, dials the prospect so both parties are talking in seconds—no manual dialing, no juggling tabs.

Build routing like a playbook. Prioritize high-value campaigns, suppress duplicates, and block spam. Set language tags, service-level timers, and cooldowns between attempts. Create schedules for weekdays, weekends, and on-call rotations; if no one can answer, fall back to an SMS or email with a self-serve booking link. Use agent whisper to announce source, campaign, and key details before connection. Show local presence with dynamic caller ID, record (with consent) for quality, and sync outcomes, notes, and dispositions to your CRM automatically. In practice: a visitor requests pricing, Direct Connect rings the right rep, the rep hears “Pricing — AU — 200 seats — enterprise,” taps accept, and the platform bridges the call to the visitor immediately. more

Review summary

Features

  • Multichannel lead intake (forms, chat, landing pages, marketplaces via connectors/webhooks)
  • Instant call bridging from submission to live conversation
  • Smart routing by source, geography, skill, language, and schedule
  • Agent whisper, screen-pop context, and dynamic caller ID (local presence)
  • Call recording with consent, QA tools, and outcome dispositions
  • SMS/email fallback with booking links when no one answers
  • Duplicate suppression and spam filtering
  • Retry logic, parallel ringing, and escalation paths
  • CRM/help desk integrations with automatic record sync
  • Analytics for speed-to-lead, pickup, conversion, and source ROI
  • Role-based access, audit logs, and data retention controls
  • Templates for call scripts and queue settings

How It’s Used

  • Small teams that can’t monitor inboxes around the clock
  • Property groups routing by area and price band
  • Auto dealers handling trade-ins, test drives, and promos
  • Legal and medical practices triaging urgency and conflicts
  • Agencies normalizing marketplace and social leads for many clients
  • Franchises distributing to locations with fairness rules
  • B2B SaaS connecting high-intent demo/pricing requests
  • Home services dispatching by zip code and job type
  • Event or product launches spinning up temporary queues
  • Support escalations that require immediate voice contact

Plans & Pricing

Essential

$49.00 per month

Up to 3 Company Contacts
Sign Up Bonus: 100 Bonus Credits
Unlimited Campaigns
Trigger calls from Email or API
Call Reporting & Analytics
Call Recording & Transcripts
Access to Partner Power-Ups
Lead Concierge to manage after-hours leads
Custom user access levels
Unlimited Credit Re-Charges

Pro

$99.00 per month

Up to 7 Company Contacts
Sign Up Bonus: 200 Bonus Credits
Unlimited Campaigns
Trigger calls from Email or API
Call Reporting & Analytics
Call Recording & Transcripts
Access to Partner Power-Ups
Lead Concierge to manage after-hours leads
Custom user access levels
Unlimited Credit Re-Charges

Pro+

$149.00 per month

Up to 15 Company Contacts
Sign Up Bonus: 300 Bonus Credits
Unlimited Campaigns
Trigger calls from Email or API
Call Reporting & Analytics
Call Recording & Transcripts
Access to Partner Power-Ups
Lead Concierge to manage after-hours leads
Custom user access levels
Unlimited Credit Re-Charges

Top Up

$100.00

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